Wahoo Bike Pack for iPhone

What customers say about Wahoo Bike Pack for iPhone?

1. 19 of 19 people found the following review helpful

   
   Nice product but buy it with auxiliary battery, June 4, 2011

   By 

   POK –

   This review is from: Wahoo Bike Pack for iPhone (Wireless Phone Accessory)

   It works very well, but unfortunately it consumes the iPhone-battery too fast and can only be used for short distances. With the GPS turned off and with the phone in flight mode and all other functions turned off, the battery time is less than 4 hours. The instruction video on their homepage shows an auxiliary battery to put on the back of the case. When asked they say it is not in production yet. Until this happens, this product can’t replace the traditional bike-computer, unfortunately.

   Edit: After buying an auxiliary battery (see below) this device works excellent. Wahoo’s own auxiliary battery is now also available, and will be a great improvement.

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2. 22 of 26 people found the following review helpful

   
   If they send it broken you pay to ship it back???, June 29, 2012

   By 

   chaindtoarock –

   This review is from: Wahoo Bike Pack for iPhone (Wireless Phone Accessory)

   I received this product as a gift and it arrived non-functional. After having to contact Wahoo twice to get some support this is the actual correspondence between myself and customer support at Wahoo Fitness…

   ———- Forwarded message ———-
   From: Drew XXXXXXXXXX <XXXXXXXXXX@gmail.com>
   Date: Thu, Jun 28, 2012 at 12:36 PM
   Subject: Cannot connect to sensors
   To: “support@WahooFitness.com” <support@wahoofitness.com

   To Whom it May Concern,

   I recently received a brand new Wahoo Fitness Bike Pack as a gift and
   I am having issues connecting the sensors to my iPhone 4S.

   I installed the sensors on my chainstay per the video instructions
   available on your website and YouTube. The magnets are aligned with
   the marks on the sensors and less than 4mm apart. After trying to wake
   the sensors by turning the cranks I attempted to connect the sensors
   in the Wahoo Fitness App, the Wahoo Utility App and also Cyclemeter.
   The sensors were not recognized in any of these apps. I then removed
   the magnet from the spokes and attempted to wave it over the speed
   sensor manually but, again, none of those apps could see the sensors.
   I removed the battery from the speed sensor and replaced it with a new
   one and still the sensors were not recognized by my iPhone. I cycled
   my phone on and off, verified that the ant transceiver was fitting
   properly into the iPhone and made sure that the battery was properly
   seated in the speed sensor. After all my troubleshooting effort I
   still cannot get the sensors to be seen by the aforementioned apps.
   Could you please direct me to the next step?

   Drew XXXXXXXXXX
   (XXX) XXX-XXXX

   On Fri, Jun 29, 2012 at 4:18 PM, Drew XXXXXXXXX <XXXXXXXXX@gmail.com> wrote:

   I would greatly appreciate assistance with my sensor pairing issues. It has been 24 hours since I sent the below message and have not yet heard back from your company.

   On Fri, Jun 29, 2012 at 1:26 PM, Wahoo Fitness <support@wahoofitness.com> wrote:

   Hi Drew,
   sorry for the late reply! Sounds like we need to take a look at the device and repair or replace the item. Please send the sensor along with your return address and a note describing the issue to:

   Wahoo Fitness Returns
   1604 Athens Hwy
   Gainesville, Ga 30507

   Sean
   Wahoo Fitness

   On Fri, Jun 29, 2012 at 4:36 PM, Drew XXXXXXXXX <XXXXXXXXXXX@gmail.com> wrote:

   Sean,

   Am I to understand that you want me to pay to ship the defective product from California to Georgia and then wait to receive a replacement or worse a repaired product? That’s not going to work for me. I would really appreciate a phone call from someone to discuss alternatives courses of action.

   – Drew
   (XXX) XXX-XXXX

   On Fri, Jun 29, 2012 at 1:40 PM, Wahoo Fitness <support@wahoofitness.com> wrote:

   Hi Drew,
   I’m sorry, this is our stated return policy. If you could supply us with tracking information for your return as well as a receipt for the original order we could ship a replacement out to you the day we receive that information.

   Sean
   Wahoo Fitness

   On Fri, Jun 29, 2012 at 1:49 PM, Drew XXXXXXXXXX <xxxxxxxxxxx@gmail.com> wrote

   Sean,

   That’s your return policy even when you provide a defective product out of the box? So if I’m lucky you’ll send me a working product and if I’m not have to pay to return a product that you sent broken?

   Never mind it was ordered through Amazon on an Amex. I’d rather just return it and work with a company that stands behind their product. Expect to see this conversation anywhere I can rate your product.

   – Drew

   UPDATE 7/2/12:

   I checked today on the Wahoo Fitness website and the review that I wrote has been filtered. It seems that reviews have to be checked by the staff for compliance with their posting rules and surprise, surprise only the positive ones make it. I suppose posting a review that reflects poorly on their product and company is not in compliance with their posting rules.

   I would be weary of dealing with any company that does not support their own product and artificially inflates the ratings on their site by selecting only positive reviews to be posted. Omitting negative reviews to alter the rating of a product is akin to lying.

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3. 9 of 9 people found the following review helpful

   
   HR Sensor Doesn’t Work, March 26, 2012

   By 

   slytton –

   This review is from: Wahoo Bike Pack for iPhone (Wireless Phone Accessory)

   This is a great idea and I was really excited to receive my Wahoo Bike Pack in the mail. I have had it for a little over a year now and the heart rate monitor is completely non functional. I have had long e-mail conversations with Wahoo about what the problem could be. They told me its a common issue that their heart rate monitors don’t report accurate readings when being used with a bike jersey in high wind conditions. This means if you’re going over 20mph the heart rate monitor will read anywhere from 160-210 bpm even when coasting on a descent. Why anyone would market a product specifically for bikers that can’t be worn with a bike jersey is baffling.

   They sent me a replacement hr strap. They also recommended using a conductive gel to improve the hr strap connection. Neither of these things helped. I’ve been on over 20 rides with this hr monitor and I haven’t had a single accurate measurement of my heart rate. It has been incredibly frustrating. (As a point of reference, I used a suunto t3 for years under the same conditions without any problems.)

   On the upside the speed and cadence sensors work well and it’s really cool to have all of the metrics displayed on your iPhone during the ride.

   Ultimately the fact that it’s a really good idea and 50% of it works well doesn’t make up for the fact that the other 50% doesn’t work at all. My goal in buying this product was to get my hr data, gps info, and speed/cadence into an intelligible format all on one device. I have to say that the Wahoo Fitness Bike Pack just isn’t capable of pulling that off.

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4. 16 of 16 people found the following review helpful

   
   A few stumbles setting it up, but satisfied overall, July 19, 2011

   By 

   S. Eric Asberry “Certified Computer Geek” (Alpharetta, GA USA) –
   
     

   Amazon Verified Purchase(What’s this?)

   This review is from: Wahoo Fitness Bike Case for iPhone (Sports)

   I had a tough time deciding between the sensor key and the bike case, especially after reading the 1-star review for the bike case. But, I decided to risk it knowing Amazon has a good return policy, because I really liked the idea of having the phone out of my pocket, and I liked the idea of having a waterproof case for those times I get caught in the rain on my way to/from work on my bike.

   My initial experience WAS a little confounding. I had spent a lot of time looking at the company’s site before ordering, and they state that it comes with the iPhone 4 cradle in place, and also includes a cradle for a 3GS in the package. I have an iPhone 4, and when I tried to do the initial testing that it was reading my heart strap, it didn’t seem to be working. It didn’t seem like the phone was making good contact with the connector. I fumbled about and was on the verge of returning the product. Then I wondered if possibly they had the cradles switched. I examined the other cradle that came with it, and couldn’t find any identifying markings on it that indicated whether it was for a 3GS or a 4. In one last ditch effort to try to get it working before returning it, I decided to switch out the cradles. Lo and behold, that was it! Apparently my case came with the 3GS version of the cradle pre-installed for some reason; once I switched them, it fit like it should. So, if there’s one area of improvement I would recommend, it’s making the identification of which cradle is which a little more obvious, in case somebody else runs into this situation. Of course, maybe I was just “lucky” and this will never happen to anyone else. 🙂

   Once I got it installed in the case, I was able to get the Wahoo “FisicaUtility” app from the app store to recognize my heart strap, which was an ANT+ strap I already owned that I’d previously purchased for use with a Garmin GPS watch. I had been a little bit concerned about compatibility issues, but I didn’t want to spend money on another heart strap if I didn’t have to, and I can report the Garmin strap works just fine.

   Installing the case on the bike is a cinch. It’s a pretty straightforward operation involving the mounting bracket and zip ties. The bracket is designed such that you can choose to orient the iPhone in either “portrait” or “landscape” orientation … I installed mine in “portrait”. One nice touch is that there is a set screw you can loosen and easily change the orientation.

   The next test was the following morning’s ride into work when I used the RunKeeper iPhone app to track my ride. You don’t really have to do anything special… with the iPhone in the case, you just start up RunKeeper as usual and it automatically recognizes your heart rate (it shows a little heart icon when you start the activity). I’ve been using it for about a week now and haven’t observed any disconnects in the HR monitoring, and the RunKeeper app records an average heart rate and also includes a graph for the duration in the ride when you look at the details on the web site. I haven’t tried it with any other apps.

   My only reservation is the security of the mount. I’ve ridden a little over 100 road miles, some of which are fairly bumpy, and so far haven’t had any problems, but I do wish that it “locked in” differently somehow. You slide the case into place on the mount, and there is a plastic tab on the mount that that you flexes while you are sliding it into place, and then clicks into a groove that keeps it from sliding out. It seems to work but I confess it does make me a little nervous. I worry that after repeating mounting/dismounting of the case that the tab may wear. Hopefully I’m just being paranoid; as I said, so far no actual issues.

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5. 12 of 12 people found the following review helpful

   
   Works really well!, August 8, 2011

   By 

   Shack –

   This review is from: Wahoo Fitness Bike Case for iPhone (Sports)

   First of all, I am an iPhone person. I wanted a product that allowed me to use an iPhone as my cycling computer. I am sold on a single device for all of my data vs. dealing with wires and Garmin websites.

   Second, I tried all of the iPhone cases available for biking. The Wahoo Case wins.

   The big wins:
   1) iPhone easily connects with all of my accessories – heart rate, power meter, and speed sensor. It works flawlessly and set up easily. This case has an ANT+ chip.
   2) I can use any App I want. MapMyRide works really well with this case (its in the MapMyRide commercials). The Wahoo App is good too.
   3) My phone seems safe. The case seems very protective and water tight. I feel like I could drop the iPhone off a building with this.
   4) This isn’t a Wahoo win, but more of an iPhone win. I have always on internet access – people can see me while riding!

   The only cons:
   1) The mount rattles just a little bit but still seems super secure. I have about a 1000 miles on this and have never lost my Phone. Bumps, potholes, bunny hops, etc. No worries.
   2) The iPhone battery. Having the screen on all the time hurts battery life. I can do a 60 mile ride and that is about it (3.5 hours).

   Again, I’ve tried them all (iBike, etc.) and this case rocks. I’ve ditched my Joule and now only use this. Bigger screen, GPS, and more data.

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6. 18 of 20 people found the following review helpful

   
   Not quite ready for prime time., June 18, 2011

   By 

   R. Isaac “bread slicer” (Austin, TX) –
   
     

   This review is from: Wahoo Fitness Bike Case for iPhone (Sports)

   I really wanted to like this product. I waited 6 months for it to be released after seeing a product teaser then finally took the plunge.

   The case does fully enclose my iPhone 4, my iphone has definately been well protected, and its built-in Ant+ receiver works great with the Fisica Fitness App. I was even pleasantly surprised that the sheath covering the face of the phone allowed my to operate my phone while enclosed.

   However, the reason I purchased the case was to use it as a bike computer. It includes a bike mount. This is the first part of its failings. The mount secures to the bike, but the case doesn’t properly secure to the mount. It has a tab that is supposed to lock in place when the case is slid over. Yet, if one applies a small amount of pressure, the case will slide out, lift out, fall out. While in use, the case has simply fallen out, maybe vibration? shock? definately NOT from physical contact.

   Secondly, the method Wahoo Fitness used to secure the top shell to the bottom shell is with removable tabs. I’m careful to part the shells so as not to break the tabs. But, due to the case falling off the bike, its scratched (not really a big deal) but now I’m down to 3.5 of the 6 tabs. 1 tab shattered on a fall, one tab fell out after breaking from my careful removal of my phone, and after this latest fall from my bike, one tab is half there and the other half out on the road somewhere.

   Finally, after the first fall, there were scratches, the second there are stress fractures on the case.

   For a “bike case” or “bike computer” they missed the boat. I have to wonder who the target consumer is because a person who is simply riding a bike for casual use doesn’t usually purchase this type of device yet it isn’t built for the rigors of a road or triathlon bike.

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